Service from ClockWise
In our service, personal contact and quality come first. A good click with our customers is at least as important to us as the quality of our software. That is why we make sure you are always helped quickly and personally. No endless queues or impersonal chatbot, but direct contact with someone who really moves you forward.
More than 20 years of experience
ClockWise has been around since 2003 and grew up in time tracking and project management for sectors such as construction, R&D, IT and consultancy. Thanks to those years of experience, we know exactly what organisations in these sectors run into and how we can best help them.
Our promises
What we say, we do
Directly reachable
At ClockWise we believe that good service starts with good listening. Do you call us? Then we simply pick up. Our support team is ready for you every working day to answer your questions, think along about complicated situations or help you when you get stuck.
Service Level Agreement (SLA)
To give you certainty, we have a clear SLA (Service Level Agreement). In it we promise that we will pick up and solve problems with the application within 24 hours. That way you can carry on working without worries, safe in the knowledge that your software keeps running.
ISAE 3402 SOC 1 report
To guarantee that all your organisation's data is safe, ClockWise holds the ISAE 3402 SOC 1 report. This means we meet strict requirements for information security, so you can trust that your data is in safe hands with us.
A service desk that thinks along with you
Our service desk does more than just answer questions. We actively think along with you, look for solutions together and take the time to get you properly on your way. That way we make sure you are not only helped, but can really move forward.
Implementation support
Our service is intuitive, so a large implementation is often not needed. We keep it as simple as possible, but as soon as you are ready to use the system, we are there with implementation support. We make sure administrators understand exactly how to get the most out of ClockWise and that everyone can get started with the system easily.
Smart integrations for more convenience
ClockWise makes your work easier with smart integrations with the systems you use every day. For your financial administration we connect effortlessly to Exact Online, Twinfield, Unit4, Yuki, SnelStart and AFAS. For reports and analyses you can pull data straight into Excel, Qlik or Power BI. We also offer batch integrations and Single Sign-On.
You focus on your project, we do the rest
With ClockWise you can focus fully on your projects, while we make sure the software runs smoothly. No worries about administration, technical hurdles or complicated processes. Need help or advice? Our service desk is happy to help you. That way you save time, keep an overview and can work with peace of mind on what really matters: the success of your projects.
ISAE 3402 Type II: certainty and reliability
ClockWise has had an ISAE 3402 Type II report drawn up. This means our internal controls have been independently tested and demonstrably work effectively over a longer period. For organisations this gives certainty that the processes around data, security and internal control are structurally set up and monitored. That way you work with a platform that is not only easy to use, but also meets high standards of reliability and compliance.
Experience for yourself how pleasant it is to work with good service
At ClockWise, you won't encounter queues or chatbots - just direct personal contact. Our service desk is here for you every business day, backed by over 20 years of experience in time tracking. And thanks to our SLA, you can rest assured that issues are resolved within 24 hours.
See our Google reviews
“Clockwise is een uitermate gebruikersvriendelijke urenregistratie applicatie. Groot voordeel is dat ook maatwerk geen probleem is en in persoonlijk overleg wordt besproken en gebouwd door de ontwikkelaars. Wij zijn een zeer tevreden klant!”
“Wij hebben heel bewust gekozen voor een kleinschalig bedrijf met korte lijnen in support. Als administratiekantoor hebben wij veel belang bij een snelle verwerking van VEEL urenmutaties. Clockwise begrijpt dat en hebben ons in de beginfase enorm ondersteund met waardevolle support en ideeën. Sindsdien loopt alles als een zonnetje. Als er vragen of kleine problemen zijn, dan wordt dit altijd snel en vooral zeer vakkundig opgelost. Wij zijn enorm blij met de wijze waarop clockwise onze activiteiten ondersteunt. Dit is echt een aanrader voor 'urenfabriekjes'.”
“Snel, simpel en handig systeem. Korte lijntjes, meedenkend en prettige samenwerking.”
“Betrouwbare partner met oog voor maatwerk Als arbodienstverlener zijn wij zeer tevreden over onze samenwerking met Clockwise. Hun software sluit goed aan op onze processen, maar vooral de service maakt het verschil. We krijgen altijd snelle, vriendelijke en oplossingsgerichte ondersteuning – zelfs bij complexe vragen. Maatwerk is voor ons belangrijk en daarin vinden we elkaar steeds weer. Clockwise is meer dan een leverancier; het is een betrokken partner met een echte dienstverlenende mentaliteit. Precies wat wij nodig hebben in onze branche.”
“Clockwise is al heel lang mijn trouwe hulp om mijn werk te registreren. Met name de combinatie van uren schrijven en dan ook mijn kilometers was toen ik startte, jaren terug, iets dat niet gemakkelijk kon bij andere uurtje-factuurtje software. En als ik hulp nodig heb zijn ze er direct.”
Frequently asked questions